Store Policies
- We provide a lifetime guarantee on all our pieces, active from the day you place your order.
- Note that the guarantee does not apply if your item is lost, seriously damaged, or stolen.
- Please check your order as soon as you receive it. In case of an incorrect, incomplete, or damaged product, reach out to us as soon as possible through this email address: contact@aurel-gold.com
- Take care to keep the item in its original packaging and in its original condition.
- You also have the right to cancel your order before 12 PM, UAE time!
If you wish to cancel, please follow these steps:
- Send an email to contact@aurel-gold.com with your order number
- Wait for our confirmation mail, to validate your cancelation
- It may take us between 8 to 10 days to send you your money back